Frequently Asked Question

How you log in depends on how you originally created your SeekersAcademy account. There are two types of accounts:

1. If you registered with your email and a password

Use the password reset:

1. Go to the Forgot Password page (also reachable from the login page via "Forgotten your username or password?").
2. Enter your email address and submit.
3. Check your inbox for an email with a reset link — also check your Spam/Junk folder.
4. Click the link and set a new password.

If the email doesn't arrive within a few minutes, make sure you entered the same email address you registered with, check Spam/Junk, then try again.

2. If you signed up using the Google or Facebook button

Your account does not have a password — so there is nothing to reset, and no reset email will be sent. Simply go to the login page and click the same "Continue with Google" or "Continue with Facebook" button you used when you first signed up — you'll be logged in directly.

This is the most common reason students don't receive a reset email: if you signed up with Google or Facebook, the password reset doesn't apply to your account.

Not sure which type of account you have?

Try the Google/Facebook buttons on the login page first — if you ever used them before, that's your account. If that doesn't work, use the password reset above with any email address you may have registered with.

Still can't get in? We're happy to help.

Submit a ticket to the Help Desk: https://helpdesk.seekersguidance.org — and include:

• The email address(es) you may have registered with
• Whether you remember signing up with Google, Facebook, or an email and password
• (If applicable) whether you've lost access to the Google/Facebook account you signed up with — we can help you switch your login method

We'll locate your account and get you back in, insha'Allah.